Return Policy

Hey we get it’s hard to trust a product which sounds too good to be true. That’s why we’re proud to offer our 14 day money-back guarantee!

How to claim your money back:
1. To be eligible to claim a refund, individuals must have purchased a QuibiSmile brush or V-White labeled brush from a retailer store or online store between 9.00am AEST 1 August 2018 and 11.59pm AEST on 31 February 2021.

2. Trial our Handset for at least 7 Days from date of purchase, but for no more than 14 days.

3. If you are not completely satisfied by the performance of our Brush, email a customer care representative via the staff@quibismile.com email sharing your review and money-back request.

4. Once approved, return the our Brush (in its original packaging) via a trackable mail service to the address provided by our customer care representative.

5. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.

6. Once returned, our Handset’s purchase price will be refunded to you.

 

Product Warranty


Your QuibiSmile product is warranted for a period of 12 months from the date you receive it. The warranty does not cover following and is not limited to; lost, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use.

If you would like to request a warranty claim, kindly contact customer services at staff@quibismile.com and our friendly team will assist you.